Terms of Use

These Terms of Use ("Terms") govern access to and use of Cronlink, a platform operated by Cronlink Limited that connects project clients with vendors across haulage, field resources, material fulfillment and fill management. By creating an account or otherwise using Cronlink, you agree to these Terms, our Usage Policy and our Privacy Policy.

1. The Cronlink platform

Cronlink is a marketplace and operations platform. Clients raise haulage, field resource, material order and fill management requests against their projects and sites; vendors — fleet operators, equipment owners, material suppliers and fill vendors — apply to or are matched with those requests, dispatch drivers and resources, and invoice for completed work through the platform. Vendors running production operations can additionally use MIMS, Cronlink's material inventory and manufacturing module, to manage recipes, inventory and dispatch across their plants.

2. Accounts

You must provide accurate company and personal information when creating an account, and keep it up to date through Settings. A company account is typically administered by a Client Owner or vendor administrator, who is responsible for the team members and access levels they add under it. You're responsible for all activity that occurs under your account, including actions taken by anyone you've given access to it.

3. Client obligations

• Provide accurate request details — quantities, materials, haul routes, dump zones and site information — so vendors can quote and fulfil the work properly.
• Review and act on vendor offers, load approvals and delivery confirmations in a timely manner.
• Pay for confirmed and delivered work in line with the rate and terms agreed at the point the offer was accepted.
• Use the invoice dispute process in good faith, for genuine discrepancies rather than to delay payment for completed work.

4. Vendor obligations

• Hold the licensing, insurance, safety certifications and site orientation your operations and the client's site require.
• List accurate rates, capacity and availability, and honour offers once a client accepts them.
• Assign drivers, vehicles and resources able to complete the work as scheduled, and keep dispatch, tracking and delivery status current in the platform.
• Invoice only for load quantities and work genuinely completed and confirmed.

5. Requests, offers and purchase orders

A request becomes a confirmed job once a client accepts a vendor's offer (or a preferred vendor is assigned directly), at which point Cronlink generates a purchase order reflecting the agreed rate and scope. Both parties are expected to fulfil the job as confirmed; material changes to quantity, rate or scope should be agreed and reflected in the platform before work proceeds.

6. Fees, billing and subscriptions

Access to Cronlink is billed under Free, Premium or Pro subscription plans, as shown on the Subscription & Billing page. Subscription fees are billed on a recurring cycle and processed securely by Stripe; Cronlink does not store your card details. You can change or cancel your plan at any time — changes take effect from your next billing cycle. Invoices you believe are incorrect can be disputed through the billing history table; we aim to review disputes within a few business days.

7. Suspension and termination

We may suspend or terminate an account that violates these Terms or our Usage Policy — including falsified load or delivery records, fraudulent requests or offers, or repeated payment failures. You may cancel your own subscription and stop using the platform at any time; cancellation does not remove your obligation to pay for work already confirmed or delivered before that point.

8. Intellectual property

Cronlink, its software, design and underlying technology are owned by Cronlink Limited. We grant you a limited, non-exclusive right to use the platform for your business's haulage, field resource, material and fill management operations. You retain ownership of the request, project and company data you put into Cronlink; we use it only to operate and improve the platform as described in our Privacy Policy.

9. Disclaimers

Cronlink connects clients and vendors and provides the tools to dispatch, track, invoice and report on that work — it does not itself perform haulage, supply material, or operate equipment. We are not responsible for the quality, safety or timeliness of work carried out by a vendor, or for a client's accuracy in describing a request; disputes over the work itself should be raised between the parties involved, with Cronlink's dispute tools available to support that process. The platform is provided "as is," and while we work to keep it available and accurate, we don't guarantee it will be uninterrupted or error-free.

10. Limitation of liability

To the extent permitted by law, Cronlink Limited is not liable for indirect, incidental or consequential damages arising from your use of the platform, or from the acts or omissions of another client or vendor you transact with through it. Our liability for any claim relating to the platform is limited to the subscription fees you paid in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify Cronlink Limited against claims arising from your breach of these Terms, your Usage Policy violations, or the work you performed or requested through the platform.

12. Governing law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.

13. Changes to these terms

We may update these Terms as Cronlink's features and services evolve. We'll post the revised Terms here with an updated date, and material changes will be communicated to account owners in advance where reasonably possible. Continuing to use Cronlink after a change takes effect means you accept the updated Terms.

14. Contact

Questions about these Terms can be sent to support@cronlink.ca, or raised through the Support page.